Frequently Asked Questions
Most frequent questions and answers
How much for shipping?
Shipping costs will be based on the number, weight, and volume of the umbrella you purchase, and we will notify you in advance.
How do I trace my Umbrellas?
You will receive a confirmation email from us when your checkout is completed. A dispatch email will be sent to you when the umbrellas are sent out. This will include a tracking number, you can track your order on the courier website.
Do I need to pay customs duties or taxes?
Duties and Taxes are excluded from our prices. You may be charged upon receipt or at a later date by your carrier or the local customs office.
How do I care for my umbrellas?
Our custom items are all made with waterproof fabric. When you are not using them, we recommend storing them in a cool, dry place. As with all frame parts you should take care not to get them wet.
What is your MOQ?
For our standard custom imprinting production run on models in our current product line, we have an MOQ of 500 PCS. For an all-new customized project, there is an MOQ of 1,000 PCS The most important thing is to respond to the needs of the guests.
Can you do customized service for us?
We make the customized umbrella for clients. Different designs/colors are available for the umbrellas. We have one aim – to help you find the right umbrella you want.
What are your main products?
The products basically cover all types of umbrellas, such as folding umbrellas, advertising umbrellas, golf umbrellas, kids umbrellas, sun umbrellas, garden umbrellas, With a choice of over 500 umbrellas.
Introduce our company
Gentle company is An umbrella China with an international business. Founded in 2010, we locate in Province Fujian, City Jinjiang. We design and sell umbrellas to fellow umbrella lovers all around the world.
What are the payment terms?
Payment Term: 50% T/T in advance and 50% T/T balance against copy B/L. (For small orders, we prefer 100% T/T in advance).
Payment Method: PayPal, T/T, Western Union, L/C
When can we receive the goods?
Normally is 15-25 days, if you want urgent delivery, we will find solutions.
Contact Details
Contact Sales: Jacky Lau
MOB:+8613850078916
WhatsApp/Skype:+8613850078916
We Chat:13850078916
E-MAIL:[email protected]
Add: Room 202, Blg C, Fuzhida Pioneer Park, Luoshan Street, Jinjiang City, Fujian Province, China
